We marked the start of celebrating our 10th birthday throughout the year with an awesome 10 Year Satisfaction Guarantee in February. It’s been a great success and as many of you asked to keep this guarantee for the future, we’ll do just that. From now on, all of our puppies come with a 10 Year Satisfaction Guarantee and it doesn’t cost you a dime, it’s all included in the price!
Can it get any better? Yes! We’ve come up with a mind blowing idea for March.
Throughout the month, every single weekday, one of our puppies can be yours at $500 off of the normal price! That’s right, every day, $500 off!
It will be a different puppy of a different breed every day, so check back every morning to see if the Puppy Of The Day is the one you’ve been looking for. If it is, reserve or shoot us an inquiry immediately!
The puppies will come from the following breeds in no particular order.
How could a tiny French Bulldog Puppy save a baby’s life? Certainly not by preventing an accident, or protecting the house from intruders.
But Zalánka, an 18 month old baby living in Debrecen, Hungary, does not need that kind of protection. What he needs is a bone marrow transplantation and his mum to be able to look after him and his 3 brothers and sister.
Zalánka was diagnosed with Ewing Sarcoma (bone cancer) in 2010 August. He has been through several Chemotherapy treatments. His mum is doing an amazing job raising five kids on her own and taking Zalánka to the hospital for treatments. However, looking after the family prevents her from working and after the bone marrow transplantation she will have to be with Zalánka in a sterile room for two months 24/7. As a result, the family cannot make ends meet without external financial support, not to mention the expenses of cancer treatment.
Generous people and local charitable events have already helped a great deal, but more is needed.
We named this beautiful French Bulldog Puppy Charity and decided to donate the money to saving Zalánka if he is adopted. Charity loves to clown around and he thinks that every object was put there for him to play with. In fact, he thinks the same of humans and his litter mates. Charity comes from a great line, his parents are beautiful specimens of the breed.
By adopting charity, you will not only have a happy little companion for many years to come, but you will also help save a baby’s life! Please share this post with your friends, the sooner Charity is adopted the better chance Zalánka has for survival.
We have recently launched a survey to get a clear picture of how satisfied our customers are with the service we provide and with our puppies.
The survey was sent out to 130 of our most recent customers. We expected a higher response rate than the industry average, because in the process of finding their dream puppies, we develop a close relationship with our customers.
However, we did not expect a response rate, 3 times higher than the industry average. To our utmost surprise, more than 40%, 52 of the 130 customers have filled in the survey so far. Many of them sent us personal letters with photos of their puppies too. Thank you all for your responses – it really means a lot to us!
Thanks to the great feedback our customers provided, we will be able to focus our attention on areas that can be further improved. I would like to share with you just some of the highlights:
While 94% agree, 0% disagree.
However flattering these results may be, we didn’t conduct the survey to make ourselves feel and look good, but rather to discover any problematic areas that might make customers unhappy. The two such areas we have identified are shipping and pedigree processing. As a matter of fact, satisfaction rates were above 60% in these areas, which is still not a bad result, but we won’t stop until we see these numbers approach 90% too.
Unfortunately, shipping and pedigree processing happen to be the two areas that we have to rely on 3rd parties – hence having the least control in our hands.
Some of our customers had to deal with bureaucratic authorities while picking up their puppies at the airport. Since there is not much we can do about the way certain airports and local authorities handle our customers, we try to partner with local veterinary services to take care of the airport pick up wherever possible – especially in Middle Eastern countries, where the process is complicated by a lot of red tape.
Several factors, such as airline capacity and weather conditions are unfortunately beyond our control, but we do our best to get the possible best terms for our customers with any 3rd party we have to deal with.
Pedigree processing is a big concern. We can assure everybody still waiting for their dog’s pedigrees that they will receive it. The reason why pedigree processing takes long in some cases is that we have no control over the two parties involved, breeders and kennel clubs, and the communication between them is not always flawless. We are now setting up a system, which will enable us to get instant up-to-date information on the pedigrees’ current status.
The survey also showed that people value the dog’s health more than, price, looks or anything else. And that’s why they choose Euro Puppy. We will continue delivering the same quality as before, with special attention to shipping and pedigree processing, so that even more families can find their dream puppies with our help.
10 years is a long time by any standards. It’s enough for a teenager to grow into an adult and it’s more than the average life expectancy of a Bernese Mountain Dog.
For Euro Puppy, 10 years was enough to become the largest puppy finder service, with more than 2000 happy customers in almost 100 countries. When we started Euro Puppy in 2001, we had no such ambitions. We just wanted the rest of the world to have access to the beautiful dogs Europe has to offer.
In the first few years we only placed puppies in US homes, but over the years more and more requests came in from other countries. Today, we have customers in remote locations such as the United Arab Emirates, New Zealand, Madagascar or Japan.
Our 10th birthday is an important milestone in the life of our team and company so we have decided to celebrate in kind. Throughout 2011, we will surprise our customers with special offers, starting with an insane, 10 Year Satisfaction Guarantee.