We have recently launched a survey to get a clear picture of how satisfied our customers are with the service we provide and with our puppies.
The survey was sent out to 130 of our most recent customers. We expected a higher response rate than the industry average, because in the process of finding their dream puppies, we develop a close relationship with our customers.
However, we did not expect a response rate, 3 times higher than the industry average. To our utmost surprise, more than 40%, 52 of the 130 customers have filled in the survey so far. Many of them sent us personal letters with photos of their puppies too. Thank you all for your responses – it really means a lot to us!
Thanks to the great feedback our customers provided, we will be able to focus our attention on areas that can be further improved. I would like to share with you just some of the highlights:
While 94% agree, 0% disagree.