The Guarantee

Your satisfaction guaranteed

Over the past 10 years, we have been offering guarantees of various lengths, but all based on the same principles. We have come to realize that the length of the guarantee doesn’t matter as much as the coverage it offers. What's even more important than the guarantee that comes with your dog of course, is of course the dog itself. We all want to own healthy dogs and not having to worry about health issues and how to validate a guarantee. We want to own dogs, not guarantees.

On the rare occasion that one of our dogs had some kind of a health issue, we have always tried to help, regardless of whether the guarantee covered it or if the guarantee was still valid.

With that in mind, we came to the following conclusions:

  • More than anything else, the Euro Puppy brand, our 10 years experience and high standards insure our puppies' health and our customers' peace of mind
  • Instead of guaranteeing that a dog remains healthy for a certain period of time, we must guarantee your satisfaction.

So we revised our guarantees on this basis and came up with a crazy idea: we guarantee your satisfaction for 10 years. No, it's not a joke. Your satisfaction is guaranteed for 10 years, which is more than the average life expectancy of some breeds. View or download The Guarantee.

We haven’t even stopped there! For extra peace of mind, if you do sadly require a new puppy under the 10 year guarantee, we are also offering an incredible Shipping Protection. We don’t want you to worry about the extra costs of replacing your dog, this is why our Shipping Protection is too good to be missed. When you choose this service you will be 100% exempt from paying any shipping costs for your new puppy, up to the amount of your original shipping! You read it right, by purchasing the Shipping Protection you would pay 0% of the shipping costs for your new pup!