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FAQ

  • Where are you located?

    Our head office is situated in the beautiful city of Budapest, Hungary. This is where we serve you from. Our breeders however, can come from various locations all around Europe.

  • Do you have any customers references?

    We have a dedicated page for our customer reviews, with hundreds of references. You can check out our reviews from the Emirates right here. Please also visit our Facebook page to see more of our happy customers and their dogs. We also have an exclusive Euro Puppy Club on Facebook where our past customers can come together to show off their dogs.

  • Can you help me locate a breeder?

    There are many other sites doing that. Our policy is to visit each breeder we work with in person to assure that the puppies are coming from good homes. This is only possible for us here in Hungary or in the neighboring countries.

  • Do I have to qualify to be able to purchase one of your puppies?

    No! One of our customers said it right: “They’re great dogs but we don’t need anyone qualifying us as to whether or not we deserve the right to buy one of their puppies.” It is our intention to place our puppies in good homes. However we certainly reserve the right not to sell if we believe it is in the best interests of the dog.

  • Do you have a contract?

    No. But before you purchase your dog you are required to state that you have read our  Terms and Conditions, and to sign our Lifetime Health Guarantee.

  • What does it mean if the puppy has a champion sire or dam?

    Basically it means you are getting a top of the line puppy!

    A champion sire or dam, means that one of the parents or both has repeatably won FCI organized conformation shows and must therefore be of excellent appearance and conformation.

    Literally this means, by the rules of the FCI, that the dog has won the necessary number of local or international dog shows to have been able to earn a Champion or International Champion title. For detailed information of the requirements, visit the official FCI website.

  • Do your puppies receive any vaccinations?

    All our puppies receive the vaccinations necessary for their age, and any additional vaccinations that are required to meet your countries import regulations.

  • Are your puppies neutered?

    Unless stated otherwise in the Breeder’s Note, our puppies are not neutered.

  • At what age should I neuter my male puppy? Can it be done in Hungary, before my puppy is sent to me?

    You can of course request for this to be done. But it is only possible at the age of 6 months and up. Please read our informative blog on The Healthiest Time to Neuter your dog.

  • Are your puppies healthy?

    The health of our puppies is our top priority! We personally inspect the puppies at the breeders location to insure they are healthy, happy and well cared for. Once you choose your puppy we ensure all necessary vaccinations are given, and immediately prior to departure your puppy will have a check up with our veterinarian.

  • Do you offer any Health Guarantee?

    Yes we offer a Lifetime Health Guarantee, which is included in the price of the dog. This is how confident we are that our dogs come from a genetically sound background.

  • What is included in the price of the dog?

    The price of the dog is inclusive of everything that ensures it comes to you happy and healthy. This includes the airline approved crate, veterinary costs before departure, veterinary certificate, vaccinations and deworming.

  • Does the price of the dog include shipping?

    No, shipping is quoted on each puppy individually, based on the dog’s breed and age (which determines size). At the airport a 700 Dhs (about $200) handling fee is to be paid. Please inquire about the current rate of handling fee at the airport prior to your puppy’s arrival. Please note that you are required to show a printed copy of the “Pet import approval document” to pick up your puppy.

  • Do you offer any discounts?

    Yes we do. We are privileged to have many returning customers, and we are happy to reward the trust they place in us. Therefor we offer a $200 discount on the 3rd dog purchased as well as every subsequent dog.

  • What type of payment do you offer?

    Payment can be made by credit card (Visa, MasterCard), PayPal and Bank Wire.

  • When do I pay for the dog?

    You do not have to pay the total amount all at once as long as the total price is paid prior shipping. Payments can be made at your convenience as long as…

    • The minimum amount to reserve your puppy is $750.
    • The price of the dog, not including shipping, must be paid in full at 12 weeks of age.
    • The total price is due 15 days before planned date of arrival.
  • How long before I get my puppy?

    Officially, your puppy must be 4 + months old before you can receive him or her, 30 days after the rabies shot is given. Your puppy will get the rabies vaccination at the age of 3 months.

  • How long is the flight? Is my puppy given food and water during the transport? Isn't it too cold/hot for the puppy?

    We only ship our puppies with pet friendly, major airlines that have many years experience with shipping animals and have strict safety regulations, such as KLM and Lufthansa. The airplanes have a separate, temperature controlled room for live animals. This is very safe and most puppies sleep through the flight. Our puppies usually fly to one of the major european airports first. They spend the night at the airport’s animal holding facility where your puppy is fed, watered, cleaned, walked and looked after by a team of qualified carers and veterinarians.  Your puppy arrives in the UAE the following day. The flight takes about 8 hours.

  • Will my puppy be quarantined upon arrival?

    No.

  • Will my puppy come with a pet passport?

    No. A pet passport is not necessary for import into the United Arab Emirates.

  • Will my puppy come with a pedigree?

    Yes. Our puppies usually come with a pedigree. On a rare occasion when a puppy does not have a pedigree this will be stated in the puppies individual Breeders Notes.

  • Can I register my puppy with my kennel club?

    Yes! Our dogs are registered with an FCI affiliate kennel club (MEOE, SKJ, CMKU, JKS, etc.). This guarantees that you can transfer the registration to any FCI affiliate kennel club or one that is recognized by the FCI, such as the Emirates Kennel Club. If you intend to transfer then you can request an Export Pedigree from us ($75). This will allow your dog to have full breeding/showing rights.

  • What training will the puppy be given and will it require more after it arrives?

    Puppies are not in general trained before departure, it is up to the breeder what training they choose to give the puppy.

    We are happy to see that you are thinking about training as it is very important..the puppies are not trained in general. However if you wish for specific training this can be arranged for an additional fee.

    All puppies require proper training from their owner after arrival. There are several resources can be found on the internet. We recommend the books found here: www.europuppy.com/dog-training/

  • What is the best diet for my dog?

    We recommend at first to feed your puppy the same food that the breeder gave. You can gradually try a different food brand that is available in your location. We always recommend super premium or holistic (grain free) dry brands. Good choices are, just to mention a few: Royal Canin, Natures Variety, Taste of the Wild. We recommend feeding your puppy 4 times a day until 3 months of age, then 3 times a day until 6 months. From then on you can feed your puppy twice a day, and depending on your choice feed the dog 1 or 2 times a day from 1 year old.

  • What kind of environment should I create for my puppy?

    This depends on several factors such as the dog breed itself, your circumstances where you live. What really is important is to leave space for the dog, let it have his or her own corner where no one should intrude, where he can feel safe and by himself. But make sure breakables and any safety hazards such as electric cables are out of reach. Having plenty of dog toys too is a good idea.

  • If I am eligible for another puppy under the guarantee do I have to pay the shipping costs?

    Yes, normally you would cover the cost, but we also offer a fantastic Shipping Protection on top of our guarantee. If you have purchased this protection and your dog sadly passes away within the guarantee time, then we would cover 100% of the shipping costs for your new puppy, up to the price of the original shipping.